Product Questions
Q: What types of products does EleganceWear Store offer?
A: We specialize in bridal jumpsuits, bridesmaid dresses, wedding dresses, mother of the bride outfits, and wedding guest outfits. We also offer a selection of separates and young bridesmaid & flower girl dresses.
Q: Are the products available in different sizes?
A: Yes, our products come in a range of sizes to accommodate various body types. Please refer to the size guide on each product page for detailed measurements.
Q: Do you offer custom sizing or alterations?
A: Currently, we do not offer custom sizing or alterations. However, our size guide is designed to help you find the best fit for your body type.
Returns & Exchanges
Q: What is your return policy?
A: We offer a hassle-free returns policy. You have 15 days from the date of receipt to initiate a return. Please ensure the items are in their original condition.
Q: How do I initiate a return?
A: To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return. We will provide you with further instructions.
Q: Are there any items that cannot be returned?
A: Yes, items that have been worn, altered, or damaged cannot be returned. Please ensure the items are in their original condition before returning.
Account & Payment
Q: How do I create an account?
A: You can create an account by clicking on the “Sign Up” button on our website. You will need to provide your email address and create a password.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for your convenience.
Q: Is my payment information secure?
A: Yes, we use secure encryption technology to protect your payment information. Your data is safe with us.
Shipping & Delivery
Q: What are your shipping options?
A: We offer two shipping options: Standard Shipping via DHL or FedEx, which takes 10-15 business days, and Free Shipping via EMS for orders over £50, which takes 15-25 business days.
Q: How long does it take to process my order?
A: Orders are processed within 1-2 business days. Once processed, you will receive a tracking number to monitor your delivery.
Q: Do you ship internationally?
A: Yes, we ship worldwide, excluding some remote areas in Asia. Please check our shipping policy for more details.
Customer Support
Q: How can I contact customer support?
A: You can reach our customer support team via email at [email protected]. We aim to respond to all inquiries within 24 hours.
Q: What are your customer support hours?
A: Our customer support team is available Monday to Friday, 9 AM to 5 PM GMT.