At EleganceWear Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges policy within 15 days of receiving your items. Please read the following information carefully to understand our process.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

  • Unworn, unwashed, and in its original condition.
  • In the original packaging with all tags attached.
  • Accompanied by the original receipt or proof of purchase.

Please note that certain items, such as sale items and custom-made products (e.g., Wedding Dresses and Bridal Jumpsuits), are final sale and cannot be returned or exchanged unless they are defective or damaged upon arrival.

How to Initiate a Return or Exchange

Follow these steps to return or exchange an item:

  1. Contact Us: Email us at [email protected] within 15 days of receiving your order. Include your order number, the item(s) you wish to return or exchange, and the reason for the return.
  2. Receive Instructions: Our customer service team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to proceed.
  3. Pack and Ship: Securely pack the item(s) in their original packaging and include the RMA number on the outside of the package. Ship the package to the address provided in the instructions.

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #12345

Body:

Dear EleganceWear Store Team,

I would like to request a return/exchange for my recent purchase. Below are the details:

  • Order Number: #12345
  • Item(s) to Return/Exchange: [Item Name, Size, Color]
  • Reason for Return/Exchange: [Please specify]

Please provide the necessary instructions to proceed.

Thank you,

[Your Full Name]

Refunds and Processing Time

Once we receive and inspect your returned item(s), we will process your refund or exchange within 5-7 business days. Refunds will be issued to the original payment method used during purchase. Please allow additional time for the refund to appear in your account, depending on your bank or payment provider.

Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or incorrect. For exchanges, we will cover the cost of shipping the replacement item to you.

Contact Us

If you have any questions about our Returns & Exchanges policy, feel free to contact us at:

Email: [email protected]

Address: EleganceWear Store, 29 St Nicholas St, Bristol, GB BS1B 1CB

Thank you for shopping with EleganceWear Store. We appreciate your trust and are committed to providing you with a seamless shopping experience.